Moderation and reporting

1. Where the content in the Chiner Feed comes from

The Chiner Feed (the 🔦 button on the map) displays the 20 most recent public Instagram posts of OuChiner's dealers — antique dealers, second-hand dealers, vintage clothing shops, Emmaüs and other second-hand businesses — who have voluntarily opted in from their dealer area by ticking the "Take part in the Chiner Feed" box. No hashtag is needed: as soon as a dealer is opted in, their latest posts appear automatically.

OuChiner aggregates these posts through the official Meta Business Discovery API. The content remains hosted on Instagram — OuChiner merely displays it as a scrolling feed to help users discover local finds.

2. Why there is a reporting system

Even though the dealers are registered professionals and the content comes from Instagram (which has its own moderation), we cannot check every post in advance. If you see content that seems inappropriate to you, you can report it in one click.

3. How to report content

From the app or the website

On every post in the Chiner Feed, a 🚩 Report button appears at the top right of the dealer information area. Clicking it opens a reporting form where you choose a reason:

• Spam or aggressive advertising
• Illegal content (counterfeiting, sale of prohibited items, etc.)
• Discrimination / harassment
• Sexual content or nudity
• Violence
• Other reason (free-text field)

Once submitted, the post is immediately hidden from the feed — it will no longer appear for other users while we review it.

By email

If you prefer to write to us directly, contact us at: [email protected]

Please specify: the URL of the reported Instagram post, the name of the shop, the reason for the report, and a screenshot if possible.

4. Our 24-hour moderation commitment

We undertake to review every report within a maximum of 24 hours of receiving it. During that review:

• The reported post remains automatically hidden from the Chiner Feed
• If the report is justified, the post stays blocked and we may remove the dealer from the Chiner Feed in the event of repeat offences
• If the report is abusive or mistaken, the post may be restored to the feed

5. What a dealer can do to moderate themselves

Every dealer opted in to the Chiner Feed keeps full control over their posts:

• They choose what they publish on Instagram (OuChiner does not intervene)
• Only their 20 most recent posts are picked up; beyond that, older ones drop out of the feed automatically
• They can remove a post from the feed at any time by deleting it or setting it to private on Instagram (visible within the hour)
• They can switch off their participation in the Chiner Feed entirely from their dealer area

6. Removal of a repeat-offending dealer

If a dealer is the subject of repeated justified reports, OuChiner may unilaterally remove their account from the Chiner Feed without notice and without refunding their subscription. This measure protects the platform's users.

7. Reporting directly to Instagram

In addition, you can also report the post directly on Instagram using their native "Report" button. That may lead to the post being removed on their side, and therefore automatically on ours (since we read their API in real time).

8. Related policies

To find out more:

• Terms of Use
• Privacy Policy (GDPR)
• Legal Notice

9. Contact

For any question about moderation or reporting:
Stéphane Perry — OuChiner
Email: [email protected]